Terms & Conditions

SECTION 1: ABOUT UAE SHELVING

This website is operated by UAE Shelving Storage Solutions (operating under Symo Trading LLC).

UAE Shelving provides storage, shelving, racking, warehouse and related infrastructure solutions. Depending on the project and customer requirements, our solutions may include product consultation, design, supply, customisation, delivery, installation and related services.

The products and services available may vary depending on customer requirements, project specifications, site conditions and other applicable factors.

SECTION 2: USE OF THIS WEBSITE

You may use this website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website in any manner that violates applicable laws or regulations.
• Attempt to gain unauthorised access to the website, its servers or connected systems.
• Interfere with or disrupt the security or proper functioning of the website.
• Copy, reproduce, distribute or commercially exploit website content without prior written permission.
• Submit false, misleading or fraudulent information.
• Use the website to transmit harmful, malicious or unlawful content.
• Impersonate another person or organisation.
• Use automated systems to access or extract website content without authorisation.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

SECTION 3: WEBSITE INFORMATION AND PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that information on this website is accurate and up to date. However, information relating to products, dimensions, specifications, features, capacities, availability, images, designs and applications may be subject to change.

Product images, illustrations, diagrams and visual representations are for general informational and illustrative purposes. Actual products, materials, finishes, colours and configurations may vary.

Information displayed on this website should not be considered a final technical, engineering or contractual specification unless expressly confirmed by UAE Shelving in a written quotation, technical document, proposal, purchase agreement or other authorised written communication.

We reserve the right to correct errors, update information and modify or discontinue products, services or website content without prior notice.

SECTION 4: ENQUIRIES AND QUOTATION REQUESTS

Submitting an enquiry, contact form, request for quotation or any other information through this website does not create a contractual relationship between you and UAE Shelving.

Any quotation, proposal or estimate provided by UAE Shelving may be based on information available at the time, including customer requirements, site information, measurements, drawings, load requirements and other specifications.

Final pricing, scope, specifications and timelines may change where:

• Additional or revised requirements are identified.
• Site conditions differ from the information initially provided.
• Measurements or technical information are found to be inaccurate or incomplete.
• The scope of work changes.
• Material, transportation, installation or other relevant costs change.
• Additional services or modifications are requested.

A quotation will be subject to the terms, validity period and conditions specified in that quotation.

SECTION 5: PRICING AND PAYMENTS

Unless expressly stated otherwise, prices or pricing information displayed on the website are for general informational purposes and should not be considered a binding offer.

Final pricing for products, custom solutions, delivery, installation and related services will be determined through an applicable written quotation, proposal, purchase order or agreement.

Applicable taxes, transportation charges, installation charges and other costs may apply as specified in the relevant quotation or agreement.

Payment terms, advance payments, milestones and other commercial conditions will be governed by the applicable quotation, invoice, purchase order or written agreement.

SECTION 6: PRODUCT SPECIFICATIONS AND CUSTOM SOLUTIONS

Many UAE Shelving solutions may be designed, configured or customised according to specific customer requirements.

The suitability and final configuration of a storage or shelving solution may depend on factors including:

• Available site dimensions and layout
• Floor condition and structural suitability
• Ceiling height and building conditions
• Intended load and storage requirements
• Product dimensions and weight
• Material handling equipment
• Operational requirements
• Safety requirements
• Applicable regulations and site-specific conditions

Customers are responsible for providing complete and accurate information relevant to their requirements.

If inaccurate, incomplete or incorrect information is provided, UAE Shelving may not be responsible for resulting redesigns, delays, additional costs or changes to the proposed solution.

Where required, final specifications should be reviewed and confirmed by the customer before manufacturing, supply or installation proceeds.

SECTION 7: ORDERS AND ACCEPTANCE

An enquiry or request submitted through this website does not constitute an order.

Similarly, a quotation or proposal does not automatically constitute acceptance of an order unless confirmed by UAE Shelving in accordance with the applicable commercial arrangements.

Orders may be subject to:

• Acceptance of the applicable quotation or proposal.
• Receipt of a valid purchase order where required.
• Agreement on applicable specifications and scope.
• Completion of agreed payment requirements.
• Site or technical review where necessary.
• Other conditions communicated in writing.

UAE Shelving reserves the right to accept or decline an order based on product availability, technical feasibility, commercial considerations or other reasonable business requirements.

SECTION 8: DELIVERY AND INSTALLATION

Delivery and installation timelines may depend on factors including product availability, manufacturing requirements, site readiness, transportation, customer approvals and other operational conditions.

Unless expressly agreed otherwise in writing, estimated delivery or installation timelines are approximate and may be subject to reasonable change.

Where installation services are included, the customer may be responsible for ensuring that the site is reasonably ready, accessible and safe for the work to be carried out.

Delays or additional costs arising from circumstances outside UAE Shelving's reasonable control, including site inaccessibility, incomplete site readiness, customer delays, third-party delays or changes in project requirements, may affect the project timeline and commercial terms.

Specific delivery, installation and project obligations will be governed by the relevant quotation, purchase order, contract or written agreement.

SECTION 9: LOAD CAPACITY, SAFE USE AND MODIFICATIONS

Storage, shelving and racking systems must be used in accordance with their intended purpose and applicable specifications.

Customers and users are responsible for:

• Following applicable load limits and capacity specifications.
• Distributing loads appropriately.
• Avoiding overloading or improper use.
• Following relevant operating and safety instructions.
• Ensuring appropriate inspection and maintenance.
• Using suitable equipment and trained personnel where applicable.
• Not making unauthorised structural modifications or alterations.
• Not removing, replacing or modifying structural components without appropriate approval.

Load capacities and system suitability may depend on the specific design, configuration, installation and intended application.

UAE Shelving will not be responsible for issues arising from misuse, overloading, unauthorised modifications, improper maintenance or use of the system outside its intended or specified conditions, subject to applicable law and contractual obligations.

SECTION 10: CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and complete information required for the design, supply or installation of products and solutions.

Customers must also ensure, where applicable, that they have obtained necessary permissions, approvals or authorisations relating to their premises, site or project.

Unless otherwise agreed in writing, customers are responsible for ensuring that their site is suitable for the proposed solution and that access and working conditions are reasonably safe and available for delivery or installation activities.

SECTION 11: INTELLECTUAL PROPERTY

All content available on this website, including but not limited to text, graphics, images, photographs, logos, designs, layouts, product descriptions, technical content and other materials, is owned by or used with permission by UAE Shelving and is protected by applicable intellectual property laws.

You may view and use website content for personal or legitimate business information purposes.

You may not copy, reproduce, modify, distribute, republish, commercially exploit or otherwise use any website content without prior written permission from UAE Shelving, except where permitted by applicable law.

SECTION 12: THIRD-PARTY LINKS

This website may contain links to third-party websites or services for convenience or informational purposes.

UAE Shelving does not control and is not responsible for the content, availability, security, policies or practices of third-party websites.

Your use of third-party websites is subject to the terms and privacy policies of those respective websites.

SECTION 13: DISCLAIMER

The information available on this website is provided for general informational purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, current, error-free or suitable for every specific purpose.

Customers should not rely solely on website information when making technical, engineering, safety or purchasing decisions. Final product suitability, specifications and project requirements should be confirmed through appropriate written communication with UAE Shelving.

To the extent permitted by applicable law, the website and its content are provided without warranties of any kind, whether express or implied.

SECTION 14: LIMITATION OF LIABILITY

To the extent permitted by applicable law, UAE Shelving shall not be liable for indirect, incidental, consequential, special or similar losses arising from the use of, or inability to use, this website or reliance on information available on this website.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Any liability relating to a specific product, project, supply, installation or service may also be subject to the terms and limitations set out in the relevant quotation, agreement, purchase order or contract.

SECTION 15: INDEMNITY

You agree to indemnify and hold UAE Shelving harmless from claims, losses, damages, liabilities and expenses arising from your unlawful use of this website, violation of these Terms or infringement of the rights of another party.

SECTION 16: PRIVACY

Your use of this website is also subject to our Privacy Policy.

Please refer to the Privacy Policy page to understand how we collect, use and handle personal information.

SECTION 17: CHANGES TO THESE TERMS

UAE Shelving may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published may constitute acceptance of the updated Terms, subject to applicable law.

SECTION 18: GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

Subject to applicable law, the courts located in Dubai, United Arab Emirates shall have jurisdiction over disputes arising from or relating to these Terms or the use of this website.

SECTION 19: CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us using the official contact information available on our website: